Whether youre meeting with a remote team or a foreign client, a phone conference is a great way for teams to overcome distance and connect. But if youre not careful, phone conferences can easily turn into long, drawn-out time wasters, and people will dread attending your meetings.
But if you run your phone conferences properly, youll not only get enthusiastic responses to your meeting requests, youll also be able to hold enjoyable and effective meetings that arent a total waste of peoples time.
1. Remember Everyone
Unless your manager is lurking in a phone conference incognito, its only polite to let the other party know just who is in the room with them. You dont even need to be all that specific. Just a name and job title is okay. Theres no need to let them know youre breaking in the new guy unless they find that information important.
2. Respect the Mute Button
Ive been in a couple of meetings where the guy manning the phone conferencing unit used the mute button liberally. Hed mute our end of the conversation and make snide comments about the other party while they were still speaking. It got a laugh from our side of the room, but it was very disrespectful. And can you imagine what wouldve happened if he thought the phone was muted when it actually wasnt? That wouldve caused real problemsand even lost business.
If you want to talk to your team in private, save it for after the call. If it cant wait, then let the other party know that you need to briefly consult with your team.
3. Be On the Same Page
I cringe whenever I hear someone ask what are we going to talk about? If you dont know what youre meeting about, why did you accept the invite? Send an agenda prior to every meeting, and if youre discussing a document, make sure you both have the same version. This minimizes any verbal stumbles and keeps the meeting focused, which is a great way of keeping peoples attention.
4. Be Considerate
Always remember to be polite. At a phone conference, you dont have body language to communicate interest. Instead, you have to do it by keeping silent while other people are talkingno talking, no shuffling papers, and no tapping on the keyboard (unless youre taking notes). Dont interrupt people in mid-sentence, and try not to be too loud, either.
5. Watch the Clock
Its easy to lose track of time when youre in a phone conference, because everyones attention is focused on the phone at the center of the table. But do try to keep a watch handy, and respect peoples commitments. Allow people to bow out gracefully if they have to leave in the middle of a meeting, and do offer to continue the meeting at another time if it looks like it will run long.
Do you have other tips for a great phone conference? Share them in the comments below!